FAQ

Where does this store ship from?

All products will ship from either Louisville, KY or Scottsburg, IN.

What is this store's return and exchange policy?

All sales are final.

Do you accept orders placed outside of the US?

Yes, but shipping cost are increased for international orders. The international shipping rates are based on USPS Flat Rate prices.

How long will it take to receive my order?

Shipment will go out 2-3 days after order has been placed and payment has been received. Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

You are out of a design I want in my size, will you get more?

There is always a possibility of a reorder on popular designs, but generally the answer will be no. Once a design has sold out, it will typically be retired.

Can I submit my t-shirt ideas to you?

You can submit ideas to brandon@designsbybrandon.com. I make no promises to design or print submissions but I will consider any ideas you are open to sharing.

Will you do a custom design for me?

I am a designer and developer by trade. I am always open to doing some work on the side. If you need custom work done feel free to complete the quote form on my website at http://www.designsbybrandon.com.

How does presale work?

Presales allow us the opportunity to collect enough money to print an initial run of shirts while lessening the risk. The more money we can make up front the longer we can keep this business going and printing great designs at cheap prices.

If you decide to buy a shirt on presale then you will have to wait until the presale goal is reached before the shirts will be printed (which has a typical 2-week turn around). Once the shirts are in hand, they will ship out immediatly.

The faster we reach the goal, the faster the shirts are printed and shipped. If you want the shirt it pays to order more than one at a time and tell as many people as you can who would be interested to do the same.

Each presale has a 30 day time limit from the date of the first order. This keeps a shirt that just won't sell from lingering out there making those few who did buy it wonder if they will ever get a shirt. After 30 days has passed without the goal being reached those who purchased will get a FULL REFUND.

Orders of over $40.00 that include a mix of presale and in-stock items will have all in-stock merchandise shipped immediately with the presale items to follow in a separate shipment at a later date.

What is Storenvy?

This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step.

How do I pay for my order? Is it secure?

The Storenvy checkout process uses PayPal, one of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as PayPal.com. Before entering any personal credit card information, you will be transferred to PayPal's secure servers. PayPal accepts Visa, Mastercard, Discover, American Express and Diners Club. You may also make payments using your bank account, but this may delay your order.

What if something is wrong with my order?

If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.